{"id":18,"date":"2025-09-10T20:55:42","date_gmt":"2025-09-10T20:55:42","guid":{"rendered":"https:\/\/xn--makorigen-s9a.com\/?page_id=18"},"modified":"2026-01-08T04:35:05","modified_gmt":"2026-01-08T04:35:05","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"https:\/\/xn--makorigen-s9a.com\/es\/politica-de-devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"18\" class=\"elementor elementor-18\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-439cccb e-flex e-con-boxed e-con e-parent\" data-id=\"439cccb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98a3986 elementor-widget elementor-widget-heading\" data-id=\"98a3986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de devoluciones y reembolsos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-199b4eb e-flex e-con-boxed e-con e-parent\" data-id=\"199b4eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-004d11e elementor-widget elementor-widget-text-editor\" data-id=\"004d11e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"217\" data-end=\"443\">En Mak\u00fc, nos esforzamos por garantizar que cada experiencia de compra sea satisfactoria y que nuestros productos lleguen en perfectas condiciones. Sin embargo, entendemos que pueden presentarse situaciones en las que sea necesario realizar devoluciones, cambios o reembolsos.<\/p><p data-start=\"217\" data-end=\"443\">\u00a0<\/p><h5 data-start=\"445\" data-end=\"469\">1. Plazos para devoluciones<\/h5><ul data-start=\"470\" data-end=\"764\"><li data-start=\"470\" data-end=\"605\"><p data-start=\"472\" data-end=\"605\"><strong data-start=\"472\" data-end=\"506\">Compras nacionales (Colombia):<\/strong> los clientes pueden solicitar una devoluci\u00f3n o cambio dentro de los <strong data-start=\"557\" data-end=\"576\">los 5 d\u00edas h\u00e1biles<\/strong> posteriores a la recepci\u00f3n del pedido.<\/p><\/li><li data-start=\"606\" data-end=\"764\"><p data-start=\"608\" data-end=\"764\"><strong data-start=\"608\" data-end=\"675\">Compras internacionales (Estados Unidos, Europa y Sudam\u00e9rica):<\/strong> los clientes pueden solicitar una devoluci\u00f3n o cambio dentro de los <strong data-start=\"726\" data-end=\"746\">14 d\u00edas calendario<\/strong> posteriores a la entrega.<\/p><\/li><\/ul><blockquote data-start=\"766\" data-end=\"884\"><p data-start=\"768\" data-end=\"884\">Nota: Una vez transcurridos estos plazos, no ser\u00e1 posible aceptar devoluciones ni realizar reembolsos, salvo en casos en los que el producto presente alg\u00fan defecto.<\/p><\/blockquote><h5 data-start=\"886\" data-end=\"919\">\u00a0<\/h5><h5 data-start=\"886\" data-end=\"919\">2. Condiciones para la aceptaci\u00f3n<\/h5><p data-start=\"920\" data-end=\"1013\">Para que un producto sea elegible para devoluci\u00f3n o cambio, debe cumplir con las siguientes condiciones:<\/p><ul data-start=\"1014\" data-end=\"1333\"><li data-start=\"1014\" data-end=\"1090\"><p data-start=\"1016\" data-end=\"1090\">Estar en el mismo estado en el que fue recibido (nuevo, sin uso, sin lavar y sin da\u00f1os).<\/p><\/li><li data-start=\"1091\" data-end=\"1149\"><p data-start=\"1093\" data-end=\"1149\">Conservar las etiquetas originales, el empaque y cualquier accesorio incluido.<\/p><\/li><li data-start=\"1150\" data-end=\"1206\"><p data-start=\"1152\" data-end=\"1206\">Presentar comprobante de compra (factura o n\u00famero de pedido).<\/p><\/li><li data-start=\"1207\" data-end=\"1333\"><p data-start=\"1209\" data-end=\"1333\">Los productos en oferta, personalizados o de uso \u00edntimo (por ejemplo, ropa interior o art\u00edculos de cuidado personal) no son <strong data-start=\"1295\" data-end=\"1313\">elegibles para devoluci\u00f3n ni cambio,<\/strong> salvo que presenten alg\u00fan defecto.<\/p><\/li><\/ul><div><span style=\"color: #4a4a4a;\"><span style=\"font-size: 15.18px; letter-spacing: 0.1px;\">\u00a0<\/span><\/span><\/div><h5 data-start=\"1335\" data-end=\"1372\">3. Productos defectuosos o da\u00f1ados<\/h5><p data-start=\"1373\" data-end=\"1510\">Si un producto llega con defectos de fabricaci\u00f3n o da\u00f1os ocasionados durante el transporte, el cliente deber\u00e1 notificarnos dentro de los <strong data-start=\"1477\" data-end=\"1507\">3 d\u00edas h\u00e1biles posteriores a la recepci\u00f3n del pedido<\/strong>.<\/p><ul data-start=\"1511\" data-end=\"1705\"><li data-start=\"1511\" data-end=\"1595\"><p data-start=\"1513\" data-end=\"1595\">En estos casos, Mak\u00fc asumir\u00e1 los costos de env\u00edo correspondientes a la devoluci\u00f3n y al reemplazo del producto.<\/p><\/li><li data-start=\"1596\" data-end=\"1705\"><p data-start=\"1598\" data-end=\"1705\">El cliente podr\u00e1 elegir entre: (a) el reemplazo del producto sin costo adicional, o (b) el reembolso total del valor pagado.<\/p><\/li><\/ul><div><span style=\"color: #4a4a4a;\"><span style=\"font-size: 15.18px; letter-spacing: 0.1px;\">\u00a0<\/span><\/span><\/div><h5 data-start=\"1707\" data-end=\"1729\">4. Costos de env\u00edo<\/h5><ul data-start=\"1730\" data-end=\"2070\"><li data-start=\"1730\" data-end=\"1864\"><p data-start=\"1732\" data-end=\"1864\"><strong data-start=\"1732\" data-end=\"1753\">Devoluciones nacionales:<\/strong> el cliente asumir\u00e1 los costos de env\u00edo, excepto cuando la devoluci\u00f3n se deba a un error por parte de Mak\u00fc o a un producto defectuoso.<\/p><\/li><li data-start=\"1865\" data-end=\"1988\"><p data-start=\"1867\" data-end=\"1988\"><strong data-start=\"1867\" data-end=\"1893\">Devoluciones internacionales:<\/strong> el cliente ser\u00e1 responsable de los gastos de env\u00edo, as\u00ed como de los aranceles aduaneros o impuestos que se generen por la devoluci\u00f3n.<\/p><\/li><li data-start=\"1989\" data-end=\"2070\"><p data-start=\"1991\" data-end=\"2070\">Los reembolsos aplicar\u00e1n \u00fanicamente sobre el valor del producto y no incluyen los costos de env\u00edo originales.<\/p><\/li><\/ul><div><span style=\"color: #4a4a4a;\"><span style=\"font-size: 15.18px; letter-spacing: 0.1px;\">\u00a0<\/span><\/span><\/div><h5 data-start=\"2072\" data-end=\"2096\">5. Procedimiento de devoluci\u00f3n<\/h5><ol data-start=\"2097\" data-end=\"2386\"><li data-start=\"2097\" data-end=\"2190\"><p data-start=\"2100\" data-end=\"2190\">Env\u00eda un correo electr\u00f3nico a <strong>hello@mak\u00fcorigen.com<\/strong>\u00a0con el asunto: <em data-start=\"2156\" data-end=\"2187\">Solicitud de devoluci\u00f3n; n\u00famero de pedido<\/em>.<\/p><\/li><li data-start=\"2191\" data-end=\"2238\"><p data-start=\"2194\" data-end=\"2238\">Indica el motivo de la devoluci\u00f3n o del reembolso.<\/p><\/li><li data-start=\"2239\" data-end=\"2297\"><p data-start=\"2242\" data-end=\"2297\">Adjunta fotograf\u00edas del producto en caso de que presente defectos o da\u00f1os.<\/p><\/li><li data-start=\"2298\" data-end=\"2386\"><p data-start=\"2301\" data-end=\"2386\">Nuestro equipo confirmar\u00e1 la aprobaci\u00f3n de la devoluci\u00f3n y te compartir\u00e1 la direcci\u00f3n para el env\u00edo correspondiente.<\/p><\/li><\/ol><div><span style=\"color: #4a4a4a;\"><span style=\"font-size: 15.18px; letter-spacing: 0.1px;\">\u00a0<\/span><\/span><\/div><h5 data-start=\"2388\" data-end=\"2403\">6. Reembolsos<\/h5><ul data-start=\"2404\" data-end=\"2752\"><li data-start=\"2404\" data-end=\"2525\"><p data-start=\"2406\" data-end=\"2525\">Una vez recibido e inspeccionado el producto devuelto, notificaremos al cliente sobre la aprobaci\u00f3n o rechazo del reembolso.<\/p><\/li><li data-start=\"2526\" data-end=\"2641\"><p data-start=\"2528\" data-end=\"2641\">Los reembolsos aprobados se procesar\u00e1n dentro de un plazo de <strong data-start=\"2570\" data-end=\"2590\">10 d\u00edas h\u00e1biles<\/strong> utilizando el mismo m\u00e9todo de pago empleado en la compra.<\/p><\/li><li data-start=\"2642\" data-end=\"2752\"><p data-start=\"2644\" data-end=\"2752\">El tiempo en que los fondos se reflejen en la cuenta del cliente depender\u00e1 de su entidad bancaria o proveedor de pago.<\/p><\/li><\/ul><div><span style=\"color: #4a4a4a;\"><span style=\"font-size: 15.18px; letter-spacing: 0.1px;\">\u00a0<\/span><\/span><\/div><h5 data-start=\"2754\" data-end=\"2771\">7. Cambios<\/h5><p data-start=\"2772\" data-end=\"2909\">En lugar de un reembolso, los clientes pueden solicitar un cambio por otro producto del mismo valor o por uno de mayor valor, asumiendo el pago de la diferencia correspondiente.<\/p><p data-start=\"2772\" data-end=\"2909\">\u00a0<\/p><h5 data-start=\"2911\" data-end=\"2926\">8. Contacto<\/h5><p data-start=\"2927\" data-end=\"3077\">Si tienes alguna pregunta sobre nuestra\u00a0<a href=\"https:\/\/xn--makorigen-s9a.com\/es\/politica-de-devoluciones\/\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica de devoluciones y reembolsos<\/a>por favor cont\u00e1ctanos a trav\u00e9s de:<\/p><p data-start=\"2927\" data-end=\"3077\"><strong>hello@mak\u00fcorigen.com<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy At Mak\u00fc, we strive to ensure that every shopping experience is satisfying and that our products arrive in perfect condition. However, we understand that situations may arise where returns, exchanges, or refunds are required. \u00a0 1. Return deadlines Domestic purchases (Colombia): customers may request a return or exchange within 5 business [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/xn--makorigen-s9a.com\/es\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xn--makorigen-s9a.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xn--makorigen-s9a.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xn--makorigen-s9a.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xn--makorigen-s9a.com\/es\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":73,"href":"https:\/\/xn--makorigen-s9a.com\/es\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":5171,"href":"https:\/\/xn--makorigen-s9a.com\/es\/wp-json\/wp\/v2\/pages\/18\/revisions\/5171"}],"wp:attachment":[{"href":"https:\/\/xn--makorigen-s9a.com\/es\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}